Sliding Fee Scales, Pro-Bono Agreement, Payment Plans & Good-Faith Estimates
Free Consultation: Calendly.com/EricMRiesterer/
Clinical Mental Health Counseling & Psychotherapy Services
We offer psychotherapy for individuals, families, and couples, focusing on challenges like anxiety, depression, and trauma. Services are provided by Eric Riesterer, LPCC, independently-licensed professional clinical counselor.
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Key Features:
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Specialties: Anxiety, Depression, Trauma Counseling, Autism and Relationship/Family Issues.
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Good Faith Estimate provided within 1-3 business days (No-Surprises Act compliant)
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Fees: $45/1hr Psychotherapy, $45/1hr Parent Psychotherapy without Patient Present, $45/1hr Clinical Mental Health Biopsychosocial Assessment (Standard Rates.)
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Mandated Reporting: Mental Health Therapists & Clinical Counselors are mandated reporters under Ohio law and must report suspected abuse or neglect (Ohio Rev. Code § 2151.421) or imminent threats to safety to appropriate authorities (e.g., 911, Department of Jobs and Family Services) with adequate documentation and HIPAA exceptions to confidentiality considerations meeting standards under 45 CFR Parts 160-164, § 2151.421 (child abuse) and § 5101.63 (elder abuse), HIPAA-Compliance in Mandated-Reporting Situations under 42 U.S.C. § 1320d & CSWMFT Standards of Professional Ethics & Mandated Reporting by Clinical Supervisees under Ohio Rev. Code § 4757.
Faith-Based Counseling Optionality
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Faith-informed counseling is available only at the client’s request or with the client’s informed consent. Clients may choose faith-informed or non-faith-informed counseling from session to session. Declining religious integration will not affect access to care, quality of care, fees, or pro-bono service eligibility. The Company does not condition services or financial assistance on religious agreement, worship participation, or ideological conformity.
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Affordability
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Sliding scale: $45/Hr to $0/Hr based on household income from most-recent tax year tailored between Provider/Patient in-writing upon approval.
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Pro-bono sessions available for qualifying households with Medicaid status seeking specialty services, or upon financial hardship demonstration (ie., severe job loss, and/or poverty threshold met, outpatient LOC needs met.)
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Medicaid families seeking specialist care are eligible for pro-bono services subject to clinical appropriateness for outpatient psychotherapy, provider availability, and the Company’s pro-bono service capacity. Approval for pro-bono services must be confirmed in writing before services are provided at no cost.
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Full and/or Partial Refunds available within 3 months of clinical assessment and referral upon client request determined on a case-by-case basis by the Company generally not based on outcome and are mainly for administrative issues or discretionary goodwill.
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Important Notice for Medicaid Patients
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If you are enrolled in Medicaid, you generally have the right to receive covered outpatient psychotherapy services at no cost to you from providers who participate with your Medicaid managed care plan (for example, community mental health centers such as Signature Health/Bellefaire JCB/Ravenwood Health.)
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This practice does not participate in Medicaid and does not bill Medicaid. Any services patients receive at the Company are either private-pay ($45 per hour) or, if approved in writing, voluntary pro-bono (no cost) charity care.
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By choosing psychotherapy services with the Company, you understand that psychotherapy sessions will not be billed to Medicaid and will not be covered by Medicaid through this practice. You remain free to seek services from a Medicaid-participating provider at any time.
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The Company makes no representation regarding the Client’s specific Medicaid eligibility status. The Client is encouraged to consult with a benefits specialist or county agency if they have questions about their own eligibility.
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Life Coaching Wellness Services
Our non-clinical life coaching helps clients discover balance, purpose, and personal growth. This service complements but does not replace psychotherapy services conducted by other providers outside of our practice.
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Key Features:
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Focus areas: Goal-setting, stress management, life transitions management, empowerment.
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Personalized, action-oriented sessions, walk & talk sessions.
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Appropriate guidance and wellness services alongside outside outpatient therapist.
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Coaching services are not healthcare services and are not psychotherapy, diagnosis, medical treatment, or mental-health counseling. Coaching services are not HIPAA-covered psychotherapy services. Coaching information is handled privately, but it may not receive the same legal protections as psychotherapy records. The Company will disclose coaching information only as described in the coaching agreement or as required or permitted by law.
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Service Exclusivity: Life Coaching naturally supports psychotherapy services, but should be conducted between two different professionals serving the same client as to prevent dual relationships. This additionally gives clients entering Life Coaching services multiple perspectives on their lifestyle.
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Fees: $45/hour (Standard-Rate)
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Mandated Reporting: Depending on the Coach's role, licensure, setting, and applicable law, coaching staff may have reporting duties related to suspected abuse, neglect, or serious safety concerns. The Company may report safety concerns when required or permitted by law.
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Affordability:
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Sliding scale: $25-45/hour based on household income
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Pro-bono sessions available for qualifying households upon financial hardship demonstration while not meeting outpatient LOC recommendations/higher LOC recommendations.
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We provide athletic coaching for runners and athletes as a consultation service, distinct from psychotherapy or life coaching. This is not a medical or psychological treatment.
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Key Features:
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Programs tailored for all levels: beginners to advanced athletes.
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Plan Formulation Tailored through Integrating Dr. Jack Daniels’ VDOT, Dr. Thomas Schwartz "Tinman," Dr. Jay Johnson, and Tom Holler’s "Feed the Cats" Systems appropriate to time-specificity and client goals.
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Programs & Fees:
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Couch to 5K (16 weeks) - $250
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First Marathon (26 weeks) - $350
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Endurance Athletic Development (52 weeks) - $850
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Sprint, Middle-Distance, and Distance Camps (12-20 weeks) - $300-$400
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Free Intro + 1-hour Race Plan Consultation ($45)
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Mandated Reporting: Depending on the Coach's role, licensure, setting, and applicable law, coaching staff may have reporting duties related to suspected abuse, neglect, or serious safety concerns. The Company may report safety concerns when required or permitted by law.
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Affordability:
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Sliding scale: 10-20% discount on program fees based on household income
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Pro-bono consultations available for qualifying households.
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Full refunds within 4 weeks; hardship refunds considered thereafter upon review.
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Credentials:
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Athletic Experience: 5yrs NCAA DII-Runner, Regionally & Nationally Elite Post-Collegiate Endurance Athletics Career 2017-2020, OHSAA Head & Assistant Coaching Experience DI/DII/DIII, CPR, Concussion, First Aid Certified.
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PRs: 4:12 1500m, 34:10 10km, 1:15:08 Half Marathon, 2:45 Marathon, 8hr 50mi Trail Ultramarathon.
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Psychotherapy Legal Summary
Clinical Mental Health Counseling & Psychotherapy Services offered by the Company adhere to HIPAA under the Licensed Counselor, Social Worker, Marriage & Family Therapist Board in Ohio (CSWMFT), Life Coaching & Athletic Coaching Wellness Services are professional consultation services, not medical or psychological services. The Company is not liable for injuries or actions arising from consultation services. Payment is due at the time of service unless a written payment plan/written pro-bono agreement is executed between provider/client.
Pro-bono services and sliding fee scales are offered based on Medicaid status and/or severe financial hardship (e.g., unemployment, medical necessity), subject to availability, with a written application and flexible documentation (e.g., proof of income loss, utility bills, pay stubs). These services comply with:
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Section 1557 of the Affordable Care Act (42 U.S.C. § 18116), ensuring no discrimination based on race, color, national origin, sex, age, or disability;
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The No Surprises Act, providing Good Faith Estimates and clear explanation of insurances accepted, payment arrangement expectations, payment waiver expectations, refund policies, collection efforts, and timelines for arbitration efforts due to payment-related concerns.
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Title VI of the Civil Rights Act of 1964 (42 U.S.C. § 2000d), preventing discrimination based on race, color, or national origin;
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Age Discrimination Act of 1975 (42 U.S.C. §§ 6101-6107), ensuring access regardless of age;
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Americans with Disabilities Act (42 U.S.C. §§ 12101 et seq.), providing reasonable accommodations;
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Ohio Revised Code § 4757, upholding licensing and ethical nondiscrimination standards in sliding fee scale and pro-bono offering agreements, GFE transparency.
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Federal law provides that individuals eligible for medical assistance may obtain services from any qualified person who undertakes to provide them (42 U.S.C. § 1396a(a)(23)). This practice operates on a cash-pay and voluntary charity (pro-bono) basis outside the Medicaid program. No services are billed to Medicaid, and no claim is submitted on behalf of any client.
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Clients retain the freedom to choose their provider consistent with federal principles of patient choice. Pro-bono services are offered in accordance with this practice’s faith-based mission to serve individuals regardless of income, with no expectation of payment from the client. Consistent with the nature of voluntary charity care and the requirement under the Social Security Act that states use reasonable standards for determining income and resources (§ 1902(a)(17)), such services are generally not treated as income or a countable resource for Medicaid eligibility purposes.
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Free or pro bono psychotherapy and counseling services, including faith-based counseling, may be offered by the Provider to individuals who voluntarily elect to receive them. Such services are offered independently and without any requirement, condition, or connection to the provision of any other item or service for which payment may be made, in whole or in part, under Medicaid, or any other federal health care program.
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Under 42 C.F.R. § 1003.110, certain offers or transfers of items or services for free or less than fair market value are generally excluded from the definition of “remuneration” when they are not tied to the provision of other items or services reimbursed in whole or in part by a Federal health care program. The Company structures its voluntary pro-bono psychotherapy as standalone charity care, independent of any Federal or Company reimbursable service. The Company has structured its voluntary charity-care program with the intent of complying with applicable federal and state laws.
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To maintain clear clinical boundaries and ensure that voluntary pro-bono psychotherapy remains independent of any commercial services (Service Exclusivity), clients receiving pro-bono psychotherapy under this Agreement shall not concurrently receive Life Coaching or Athletic Coaching Wellness Services from the Company. This separation is intended to prevent dual relationships and to ensure that free clinical care is not used as an inducement or gateway to any paid services.
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Accordingly, the provision of standalone, free clinical counseling services by the Provider as described intends to structure free psychotherapy as standalone charity care, independent of any federally reimbursable service, to avoid inducement concerns.
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We provide clear service distinctions/service exclusivity to clients per federal consumer protection laws (15 U.S.C. §§ 41-58) and dual relationship guidelines (OAC Rule 4757-5-03.)
Athletic Coaching Wellness Services
Psychotherapy Services Agreement
Licensed Professional Clinical Counselor | Ohio: E.2606791 | Arizona: LPC-AZ-717 | Minnesota: LPC-MN-717
This Client Services Agreement explains the psychotherapy services offered by Cuyahoga Valley Mindful Health & Wellness LLC, the client’s rights and responsibilities, fees, Good Faith Estimate rights, privacy practices, minor services, telehealth, records requests, and payment policies.
This agreement applies only to clinical mental health counseling and psychotherapy. Life coaching, athletic coaching, wellness consultation, running plans, athletic training, and other non-clinical services are not covered by this agreement and are addressed in a separate coaching services agreement.
Provider and Scope of Services
Psychotherapy services are provided by Eric M. Riesterer, LPCC, an independently licensed professional clinical counselor.
Psychotherapy may include clinical assessment, diagnosis, treatment planning, counseling, and related clinical mental-health services for concerns such as anxiety, depression, trauma, autism-related concerns, relationship or family issues, life stressors, emotional regulation, and related mental-health needs.
Psychotherapy is a healthcare service. It is not life coaching, athletic coaching, medical treatment by a physician, medication management, legal advice, financial advice, emergency crisis care, or a guarantee of any specific outcomes.
Practice Model — Cash-Pay and Voluntary Charity Care
The Company operates on a cash-pay and voluntary charity/pro-bono care model only. The Company does not bill Medicaid, Medicare, or any private insurance for psychotherapy services. Clients are responsible for payment at the time of service unless a written payment arrangement or pro-bono approval
has been confirmed in advance.
The standard psychotherapy fee is $45 per hour. This rate is intentionally set low to improve access. Pro-bono (no-cost) services may be available for clients experiencing significant financial hardship, including certain Medicaid-enrolled clients, when the client requests assistance specifically to maintain continuity of specialist care and is uncomfortable with even this low rate. Approval is subject to written confirmation, provider availability, clinical appropriateness, and the Company’s capacity.
lmportant Notice for Medicaid Patients
If you are enrolled in Medicaid, you generally have the right to receive covered outpatient psychotherapy services at no cost to you from providers who participate with your Medicaid managed care plan (for example, community mental health centers such as Signature Health/Bellefaire JCB/Ravenwood Health.)
This practice does not participate in Medicaid and does not bill Medicaid. Any psychotherapy services patients receive at the Company are either private-pay ($45 per hour) or, if approved in writing, voluntary pro-bono (no cost) charity care.
By choosing psychotherapy services with the Company, you understand that these sessions will not be billed to Medicaid and will not be covered by Medicaid through this practice. You remain free to seek services from a Medicaid-participating provider at any time.
The Company makes no representation regarding the Client’s specific Medicaid eligibility status. The Client is encouraged to consult with a benefits specialist or county agency if they have questions about their own eligibility.
Services for Adults and Minors
The Company provides psychotherapy services to both adults and minors, when clinically appropriate and legally permitted. For minor clients, the Company may require consent from a parent or legal guardian before services begin. The Company may also require documentation showing legal authority to consent to
treatment, especially when parents are divorced, separated, involved in custody proceedings, or subject to a court order. When developmentally appropriate, minor clients may also be asked to provide assent to participate in therapy.
Client Participation and No Guarantee of Outcome
Psychotherapy can involve discussing personal, emotional, relational, or traumatic experiences. It may sometimes feel uncomfortable or emotionally difficult. Potential benefits may include improved insight, coping skills, communication, mood, relationships, and functioning, but results vary. Fees are charged for professional time and services provided, not for a guaranteed result. The Company does not guarantee symptom reduction, diagnosis changes, relationship outcomes, disability determinations, court outcomes, school/work accommodations, or any other specific result.
Psychotherapy Service Exclusivity
To maintain clear clinical boundaries and ensure that psychotherapy remains independent of any commercial services (service exclusivity), clients receiving any form of psychotherapy under this Agreement shall not concurrently receive Life Coaching or Athletic Coaching Wellness Services from the Company. This separation is intended to prevent dual relationships and to ensure that clinical care is not used as an inducement or gateway to any paid services.
Clinical Appropriateness and Referrals
Outpatient psychotherapy may not be appropriate for every client or every situation. If the provider determines that a client may need a different or higher level of care, the provider may recommend referral to another professional, agency, emergency service, or treatment program. Examples may include: Intensive
outpatient treatment, Partial hospitalization, Inpatient psychiatric care, Medication evaluation or management, Substance-use treatment or detoxification, Eating-disorder specialty care, Emergency or crisis services, Psychological testing or neuropsychological evaluation, or Family, couples, or specialty therapy
outside the provider’s scope.
The Company may decline to begin services, pause services, or terminate services with referrals when outpatient psychotherapy is not clinically appropriate, when safety concerns require a different level of care, or when the requested service is outside the provider’s scope.
Emergency and Crisis Services
The Company does not provide 24/7 emergency or any level of crisis services. If there is an emergency, immediate danger, or risk of serious harm, clients should call 911, go to the nearest emergency room, or contact a crisis service such as 988 Suicide & Crisis Lifeline. Clients should not rely on voicemail, email, text, client portals, Doxy.me, Upheal.io or scheduled appointments for emergencies.
Telehealth Services
The Company offers telehealth psychotherapy through Doxy.me, a HIPAA-compliant telehealth platform. Telehealth allows clients to receive psychotherapy through secure video sessions. We provide backup Telehealth services via HIPAA-compliant telehealth platform Upheal.io in case of technical issues in best interest of care. Telehealth may not be appropriate for every client or every clinical situation. The provider may recommend in-person care, emergency care, a higher level of care, or referral to another provider if telehealth is not clinically appropriate.
Telehealth Client Responsibilities:
• Being physically located in a state where the provider is legally permitted (Ohio, Arizona, Minnesota) to provide services at the time of the session.
• Providing their current physical location at the start of a session if requested.
• Providing an emergency contact if clinically appropriate.
• Using a private location whenever possible.
• Using a stable internet connection and appropriate device.
• Not recording sessions without written permission from all parties.
• Not participating in sessions while driving or engaging in unsafe activities.
Telehealth Risks: Telehealth may involve risks, including technology failure, interruptions, privacy limitations in the client’s location, or limitations in the provider’s ability to respond to emergencies remotely. If technology fails during a session, the provider and client will attempt to reconnect or use another agreed communication method when appropriate. If there is an emergency, the client should call 911 or go to the nearest emergency room.
Confidentiality and Privacy
Psychotherapy is confidential, with certain legal and ethical limits. The Company will protect client information as required by applicable privacy laws and professional ethics. The Company will provide a separate HIPAA Notice of Privacy Practices explaining how protected health information may be used and disclosed, and what rights clients have regarding their health information.
Privacy Contact
Eric Riesterer, LPCC, CEO: CVMHW@proton.me
Limits of Confidentiality
The provider may be required or permitted to disclose information without client authorization in certain situations, including but not limited to: suspected abuse or neglect of a child; suspected abuse, neglect, or exploitation of an older adult or vulnerable adult; serious and imminent risk of harm to the client or another person; medical emergencies; court orders, subpoenas, or other legal requirements; licensing board investigations or professional compliance matters; required reporting or disclosure permitted by law; and billing, payment, healthcare operations, and collection activity as permitted by law and described in the HIPAA Notice of Privacy Practices. The provider will disclose only the information reasonably necessary under the circumstances or as required by law.
Mandated Reporting
Licensed mental-health professionals are required to make certain reports under Ohio law, including reports involving suspected child abuse or neglect and certain safety concerns. The provider may also have duties related to abuse, neglect, exploitation, or safety risks involving older adults or vulnerable adults.
Communications
Clients should be aware that email, text messages, voicemail, and other electronic communications may carry privacy risks. The Company will use reasonable safeguards, but no electronic communication method can be guaranteed to be perfectly secure. Clients should not use email, text, voicemail, or Doxy.me for emergencies or urgent clinical needs.
Records Requests
Clients may request access to their psychotherapy records as permitted by law. Records requests will generally be fulfilled within 3-5 business days after the Company receives a valid request and any required authorization or verification. A $25 copying fee may apply to records requests. The Company may deny, limit, or delay access to records when permitted or required by law, including when release of records could create a substantial risk of harm, when records involve another person’s protected information, or when legal restrictions apply. For minor clients, access to records may depend on applicable law, custody documentation, consent authority, clinical considerations, and the minor’s privacy rights.
Fees, Payment, and Good Faith Estimates Standard Fees
Individual psychotherapy, 1 hour $45
Parent psychotherapy without patient present, 1 hour $45
Clinical mental health biopsychosocial assessment, 1 hour $45
Insurance Policy
The Company does not accept insurance. Clients are responsible for payment at the time of service unless a written payment arrangement has been approved in advance. The Company may provide documentation upon request that a client may choose to submit to an insurer, but the Company does not guarantee reimbursement.
Accepted Payment Methods
Cash, HSA, Apple Pay.
No Cancellation, No-Show, Late, or Administrative Fees
The Company does not charge cancellation fees, no-show fees, late fees, or administrative penalty fees. Clients are still encouraged to provide as much advance notice as possible when they need to cancel or reschedule.
Good Faith Estimate
Clients who are uninsured or who choose not to use insurance have the right to receive a Good Faith Estimate of expected charges for psychotherapy services. Because the Company does not accept insurance, clients should generally receive a Good Faith Estimate before beginning services or within the timeframe required by federal law. The Good Faith Estimate is not a contract and does not require the client to receive services. It is an estimate based on information known at the time it is created. Actual charges may vary if the client’s needs, frequency of sessions, service type, or treatment plan changes.
Payment Policy
Payment is due at the time of service unless a written payment plan has been approved. If a client has difficulty paying, the client may request a sliding fee or pro-bono review as described below. Requests should be made as early as possible so billing concerns do not interrupt care.
Refund Policy
Fees are charged for services actually provided and professional time reserved. The Company does not provide refunds based on clinical outcome, symptom improvement, diagnosis, treatment progress, or client satisfaction with the result of therapy. Refunds may be considered for duplicate payments, billing errors, prepaid services that were not used, or other administrative payment issues. Refunds are not a substitute for the grievance process, clinical discussion, or referral planning.
Client Satisfaction / Goodwill Refund
The Company wants every client to feel their investment was worthwhile. Fees are charged for professional time and services provided, not for a guaranteed clinical outcome. The Company may, at its discretion, consider a goodwill refund for administrative, relational, or client-care reasons. A goodwill refund does not constitute an admission of wrongdoing, negligence, unethical conduct, or deficient care, and does not alter the clinical record.
Collections
The Company will make reasonable efforts to resolve unpaid balances directly with the client. If an account is referred for collection, the Company will disclose only the minimum necessary information permitted by law and described in the HIPAA Notice of Privacy Practices.
Sliding Fee Scale and Pro-Bono Policy
The Company’s standard psychotherapy fee is $45 per hour. The Company is committed to improving access to psychotherapy services when financially possible. Pro-bono services may be available based on financial hardship, Medicaid status, household income, clinical appropriateness, provider availability, and the Company’s capacity.
Because the standard psychotherapy fee is already $45 per hour, any lower-cost or no-cost arrangement should be confirmed in writing before services are provided. Sliding fee and pro-bono services are not guaranteed and may be limited by availability.
Pro-Bono Services
Pro-bono psychotherapy may be available to clients experiencing significant financial hardship, including certain Medicaid-enrolled patients or patients who demonstrate inability to pay.
Eligibility may consider household income, Medicaid status, recent job loss/loss of income, significant medical or family hardship, poverty-threshold considerations, clinical appropriateness for outpatient psychotherapy services, provider availability, and the company's pro-bono service capacity.
Approval for pro-bono services must be confirmed in writing before services are provided at no cost.
Pro-bono psychotherapy services are offered as voluntary charity care. It is not tied to, conditioned on, or used to encourage the purchase of life coaching, athletic coaching, or any other Company service. The service-exclusivity restrictions within the Agreement apply.
Pro-Bono Application and Documentation
Clients requesting pro-bono services or a reduced-fee arrangement may be asked to provide reasonable documentation, such as proof of household income, recent tax return, pay stubs, Medicaid enrollment documentation, unemployment documentation, proof of recent financial hardship, or other flexible documentation reasonably related to the request. The Company will review requests in a respectful, non-discriminatory manner. The Company will not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other legally protected status.
Review and Changes
Pro-bono or reduced-fee approval may be reviewed periodically. Clients must inform the Company if their financial situation changes materially. The Company may modify or discontinue pro-bono or reduced-fee arrangements prospectively if the client no longer qualifies, if the Company no longer has availability, or if the arrangement is no longer clinically or administratively appropriate. The Company will make reasonable efforts to provide advance notice and referral options when appropriate.
Minors and Parent/Guardian Consent
The Company provides psychotherapy services to minors when clinically appropriate and legally permitted. Before beginning services with a minor, the Company may require: consent from a parent or legal guardian; identification of all parents/legal guardians with legal decision-making authority; copies of custody orders, parenting plans, or court orders when applicable; clarification of who may access records; clarification of who may schedule, cancel, and pay for services; and a signed minor assent form when developmentally appropriate.
Confidentiality for Minors
Minors have privacy interests in therapy, but parents or legal guardians may have legal rights to certain information. The provider will explain confidentiality expectations before treatment begins. The provider may encourage parents/guardians to allow appropriate privacy for the minor’s therapy while also sharing information needed for safety, treatment planning, payment, or legal compliance. The provider may disclose information when required or permitted by law, including safety concerns, abuse or neglect, court orders, or other legal obligations.
Divorced, Separated, or Shared-Custody Parents
When parents are divorced, separated, or share custody, the Company may require legal documentation showing who has authority to consent to treatment and access records. The Company may decline or pause services if consent, custody, payment, records access, or court involvement creates uncertainty that cannot be resolved.
Client Rights
Clients have the right to receive respectful and non-discriminatory care; ask questions about services, fees, privacy, and treatment; participate in treatment planning; refuse or discontinue services, subject to safety and continuity-of-care considerations; request referrals; receive information about confidentiality and its limits; receive a Good Faith Estimate when applicable; request access to records as permitted by law; and file a grievance or licensing-board complaint without retaliation.
Client Responsibilities
Clients are responsible for providing accurate and complete information; participating honestly and respectfully in treatment; informing the provider of safety concerns, emergencies, medication changes, hospitalizations, or major changes in functioning; paying fees when due or requesting financial assistance in advance; attending scheduled appointments when possible; giving as much notice as possible for cancellations or rescheduling; not using email, text, voicemail, or Doxy.me for emergencies; and treating staff and other clients respectfully.
Grievances and Licensing Board Complaints
Clients are encouraged to raise concerns directly with the provider when comfortable doing so. The Company will make reasonable efforts to respond to written grievances within 5 business days. Clients may also contact the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board: Phone 614-466-0912 | Email cswmft.info@cswb.ohio.gov. The Company will not retaliate against a client for making a good-faith complaint or grievance.